FAQ


Product Information

What are functional bars?

I proudly call my bars “Functional Foods” because each flavour was created with a specific purpose in mind, founded in the wisdom of Chinese medicine and nutritional science.  Every bar is tailor-made to every aspect of your life.


What are power balls?

I created power balls with the need for energy-boosting snack for athletes in mind. This is a perfect snack for people who need clean fuel on-the-go. They are perfect for outdoor activities even in the hot summer time. 


What is Gluten? 

Gluten is the general term for a protein found in wheat, barley, rye, and triticale. All forms of wheat contain gluten, including durum, spelt, and farro. Many everyday food products have gluten, such as pasta, bread, and beer. However, gluten is also an ingredient in a variety of less obvious foods.


In people with celiac disease, gluten triggers an immune response that damages the lining of the small intestine. This can interfere with the absorption of nutrients from food, cause a host of symptoms, and lead to other problems like osteoporosis, infertility, nerve damage, and seizures.


Do your products contain gluten? 

No, all of my products are gluten-free.


What does Vegan mean?

Veganism is a type of vegetarian diet that excludes meat, seafood, eggs, dairy, honey products, and all other animal-derived ingredients.


What does Keto-friendly mean?

It is high in fats, low carbs, low sugar and contains just the right amount of proteins.

My special Keto Bars are suitable for people on a KETO diet and diabetic also some of the cancer patients too. 


Do any of the products include dairy?

No, all of my products are dairy-free.


How should I store my bars/balls/cakes? What is the shelf-life?

My Power Balls and Functional Bars can he kept in the freezer for 2 months or the fridge for 1 week.


For best results, you may put the products in a zip block bag or air tight box before you put in to the freezer. Due to environmental reasons, my products do not come packaged in plastic, so putting the products in air-tight containers help keep them moist and retain their natural smell. 


Upon consumption, you can eat them straight away from the freezer or from the fridge without defrosting.


Cakes can be kept in the freezer for 2 week after Defrost 10 minutes before consumption. 


If I have diabetes, what products are suitable?

All KETO bars can be consumed by diabetic people. Also contact us for special customised. 


Why do your products taste sweet if there is no added sugars?

I use medjool dates to make it taste sweet.

In KETO bars, I use Stevia for the sweetener.


Will they melt in room temperature? 

For all the KETO bars and some of the functional bars like black sesame almond bar and the cacao coconut butter bar, they will melt a bit at room temperature. However, the rest will be just a bit softer.


How long can the bars keep in room temperature? 

During summer, the bars can be kept for one day (from morning to evening) in room temperature and still be in good condition. During winter, if the temperature is under 18 degrees, they can be kept at room temperature for 2-3 days. 

Shipping Information

How long normally takes to be delivered?

On average, products will be received from 1 to 3 working days. However, this is dependent on  location and quantity ordered. Sometimes, there may be delays due to ingredient shortages.


Can you deliver to HK Outland?

Not at the moment sorry. But we may can help to meet you at IFC mall to pass you the bars.

Miscellaneous

Can I customize my cakes?

I will help as much as I can, but the extent to which customization is available depends on the request. Please leave a note upon purchase if you wish to make any customizations.


The products I received look different from the pictures - why is that?

Each product is handmade. Hence, each product will look a slightly different and that’s normal. 


Is the packaging recyclable?

All of our packaging is biodegradable & compostable!


If I have some special request can you help to customise ? And how many quantities is the minimum customise order? How much? 


YES! We will try our best to help. 

For bars : minimum 9 pieces. 

For balls: minimum 10 balls 

For cake: 1 cake (4inch) 

 The price will depends on the difficulty and the cost of the product. Let’s talk more😃